Here's my theory after 1.5 years of trial and error. Ice Maker … For additional questions regarding Samsung Premium Care, please call 1-866-371-9501. has filed a class lawsuit against Samsung for their refrigerators with defective ice makers. If so, I really would like to buy the Flex refrig. Nothing changed. About a week prior to October 10, 2016, my icemaker was not working, then I notice that items in the freeze began to thaw. :-) I only had to do this twice and now the drawer is unfrozen and all the ice in the bucket is gone! "When I mentioned the Service bulletin the chat support said:I am afraid; it is not a service bulletin related to Samsung.It appears they have a policy of ignore and deny. Hello all. I spent around 2 hours fixing the problem tonight, and I have a feeling this is only going to get worse. Had it worked on 5 times because of the ice maker spitting out watr and ice coming out crushed when it should be whole cubes selected. Getting this ice removed requires that the refrigerator be put in defrost mode (as you described above). Does the fact that the unit will defrost suggest that the coil and the fans are fine but the control board isn't working right?Samsung customer service told me over the phone to make sure the seals are okay. Can this lawsuit apply to Canadians as well? Thanks, Samsung. And if there is more trouble I will get them to come back untill it is fixed. On October 9, 2016, I noticed that the freezer was not working. do you have a part number? Trouble did not begin until the warranty expired. So that is the challenge for the engineers. We've had a pool of water on the floor in front of the fridge for weeks (it flows out of the ice dispenser door and has ruined our flooring) and also the bottom drawer in the fridge is almost always full of water (not sure why Samsung thought it was a good idea to run the ice maker drain into the drawer where you store food). Seeing all these posts has proved to show some great tips - my latest was that I had no I’ve or puddles- I had to remove the entire ice maker and melt the ice blocking he air duct that is supposed to circulate aide through the unit. I see the problem and know how to, temporarily, fix it. After 20 LONG months we finally got rid of our piece of junk, wood-floor-ruining Samsung French Door refrigerator/freezer. I pay particular attention to the fan intake in the right rear of the ice compartment as I direct air into the vent duct and watch for water drops. Hi, I have a Samsung RSH1FBRS american style fridge. You also have to remove the air chute at the top of ice maker with the removal of the one screw in the upper right corner and pry with a blade screwdriver to unfasten a catch on the left. No fix yet! If you Google, "Samung DA97-15217A Ice Maker Removal Instructions", you'll find great instructions. I learned a lesson though; I purchased a 5 year warranty with the new fridge.Good luck to all of you out there. So today I called Samsung only to find out that my warranty ends May 31,2016. We bought the extended warranty (thank God ). They never did fix it. Service Center. The screen dose not go black and I have not found a way to cycle it. Our dishwasher was replaced after 2 major repairs - had extended warranty- dryer, had an issue, washer had an issue other than recall but microwave I've had replace.... but the darn ice maker 3 time I've had to call for service and it's never been right from the first repair. I also pulled out my fridge from the wall took off the bottom panel and cleaned all the dust off the coils. Tke a good look you can not believe what has to be done. Additional Information. Hi. Water is constantly dripping from ice maker to inside fridge, down freezer gasket to floor. Hi there..I posted above about talking to Mr hardware store owner and thought I was just going to defrost. Samsung refrigerator RF28HDEDBSR purchased from Home Depot in College Station, Texas, on May 26, 2015, and delivered on July 25, 2015. I took very hot water from a kettle and slowly poured it down the hole, then vac'd it again and repeated this process 4-5 times. There should be a class action lawsuit registered. There was ice still frozen to the coils, a lot of ice. There's nothing in the bottom of the freezer compartment or the floor! It was way cheaper than a service call. The idea is to completely remove the ice and dry this rectangular port.Perhaps I didn't need the new icemaker, but I had already purchased it so what the heck. The energy saving mode exacerbates the problem. I noticed my ice came out with some pieces looking wet so I lowered the temp and now instead of at least once a week I go a couple of weeks or more.Our icemaker is in the top of the refrigerator and I think everytime the doors gets opened the ice maker warms up a bit. I cleaned out a large sheet of ice last week because I couldn't pull out the bottom drawer. Then I am good to go for another week or two. Or it could be that chunk of ice someone else mentioned blocking the fan...not thrilled about doing all of that. So incredibly frustrating having to answer their STUPID questions just to get someone out here (they wouldn't send someone without first going through all their scripted dumb-ass-ery). Working for a year now, no freeze ups with this: a) make ice b) turn OFF the ice maker c) use the ice, when gets low or empty, d) Turn on the ice maker and go back to a:). Follow the instructions in the post (using the code on the front panel)? I'd call a service company, but I feel like they wouldn't really know what was going on and just charge me to come out and make their standard "fixes" which wouldn't resolve the issue. I am not sure how old our Samsung is either 2 or 3 years. Samsung needs to stick with televisions and maybe phones (given the recent Note 7 fiasco). DA41-00826A is the unpopulated part number of PCB. Jerry M. Well, since we all know the problem can’t be fixed, and Samsung doesn’t seem to give a damn, what has everyone bought for their replacement fridge? Not sure if that helped but I know the shop vac did. After several service calls, Samsung declared my unit un-repairable and sent me a check for the full amount I paid; upon the agreement I would not sue them.I've also tried all the the things in the service bulletin; and like clockwork; ice builds up after 2 weeks and same problem.I am wondering if the real problem here is the control board. After 9 months of doing this, Home Depot refunded us the full purchase price, plus the cost of the extended warranty. I have the same problem with my Samsung ice maker that stops making ice. It has happened twice more and I have used my hairdryer to repair. Information for those who have a Samsung RF23HCEDBSR/AAYou must simultaneously hold the FREEZER and the LIGHTING buttons on the control panel to get this model into Test Mode. It was a fairly large piece of ice. Everyone please file a complaint to the federal trade commission at FTC.GOV they are about the only agency that can help people like us. Seriously cosidering ripping out the ice maker mechanics and just placing a basic ice cube tray in there. Also, yesterday it sounded like it was in power cool all day. It is so frustrating. Rf28hmedbsr/aa Here. Doing some research it seems that the seal that meets the outflow of the icemaker has a tendency to break away over time. This was a sign that the water inlet valve was not completely shutting off the water flow to the ice maker. Everything was iced up and the rectangular pathway was completely clogged. He replaces both of those parts and goes through the motions of trying to defrost the drain tube under the coils in the fridge that runs all the way down to the bottom of the fridge I believe. I replaced the icemaker as well as the ice bucket but it still continued to happen. I think we should bombard Samsung with complaints, hopefully they will issue a recall of that part of the fridge and repair it with a new model of the ice maker.". Once the majority of the stuck-to-the-unit ice was thawed, I used a screw driver to carefully dislodge all the ice, then completed melted any chunks I couldn’t remove by hand with a hair dryer. Well the fridge is a Samsung and I am currently listening to the beeping of the defrost. Know I just laugh what will I do? We appreciate the tremendous response from everyone. I had to have the ice maker replaced at about 11 months. During his visit as he was trying to repair it he yells, "OH NO!!!". Repair guy came out and said we needed a new ice maker and a new fan for the back panel in the fridge. Thanks! DA61-03734A Door handle screw *This is the screw that attaches the handle to the door (2 pieces per door is required) (Sold individually) AW-PJT,SWRCH18A,T8,GE All video, images, music, and text copyright Digabyte, LLC unless otherwise noted. My freezer looked exactly like the pictures above, I could not find a solution anywhere, so I figured id take the ice maker apart and put back together, I couldn't make it any worse. And you could see that the ice was not really frozen, and a bit wet.Now it has minimal with frost. It worked well for over a year then we ran out of ice and I was on my own.I noticed the upper mechanism was total frosted over. Crossing our fingers that this is resolved. At least I don't have ice forming. Some may not need to unplug it, we did. Hey Invis, is it the main control board or a separate board for the ice maker? I do like Samsung products, however I will never buy another refrigerator with this ice maker again. QUESTION: I reset the ice maker on my Samsung RS Refrigerator as it was not working properly. Either for the same reason or one of the MANY other reasons this ice maker fails to function as it should. I bought the same Samsung French door refrigerator about 16 months ago. We just bought a house and negotiated all appliances stay. Not sure that it would actually do anything in your case, but it sounds like the only thing you haven't done. Ice maker assembly DA97-13718C contains the complete ice maker and housing. We bought my in-laws the exact same fridge as a gift and low and behold, about exactly a year to the day they got it installed, it failed on them (just like it did us and just like it did many others). I also extended upward the walls of the filling reservoir (funnel to the ice making mechanism) by about a 1/8 to 1/4". My model is RF22KREDBSR/AA and holding the Freezer button + Lighting button puts it into test mode. I put everything back turned the fridge back on and reset the ice maker. The Ice maker, fan and damper had all been replaced under ext warranty. I can't believe the SamSung only last a little more than 2 years!!!! I have had success working with the refill tube protruding from the rear ceiling of the ice-maker cavity. 'big ed'. 1 tube has a black line shouldn't be put in that far? I remove the screw holding it together get a straw and knock out the ice inside that covers the opening where the fan is trying to blow through. It takes right at 30 days to freeze that air passage to where I notice ice deterioration. I did it. I did it, but it took an hour. I tried the forced defrost and it did nothing. I have the French door model RF23HCEDTSR/AA. keeping my fingers crossed!! item 5 Samsung DA97-13718A Ice Maker 6CUBE Assembly White SZAB002TA2 DIRECT-COOL used 4 - Samsung DA97-13718A Ice Maker 6CUBE Assembly White SZAB002TA2 DIRECT-COOL used $20.00 +$15.40 shipping We had similar problems with our Samsung fridges ice maker. Jerry. The codes mentioned here do not work on my Samsung SZAB002TA2 ice maker in my refrigerator RF22KREDBSG/AA. As others have reported my rectangular duct from the 12V fan was blocked solid with ice. Also in the square reservoir to which water will flow on refill for another batch of ice, I extended those four walls with the same tape upward another 1/4 inch. I have a Samsung 4 door, RF23J9011SRAA. When my "ice drawer" was completely frozen shut, I did have to run the defrost sequence several times to thaw enough ice to get the drawer open. I have a samsung RF263BEAEBC/AA...i jave had this frig for just about 2 years and have always had problems with ice maker getting stuck and not working... i have also had problem with the water holding tank freezing up and not letting the water flow...to fix that i turned the frig setting to the highest setting and heated it up to thaw it out...knock on wook this has helped...but now the ice maker wont work what so ever...i hit the reset button and nothing happens...i noticed it was frosted up so i took the blow dryer and thawed it out...today still no ice...(no the ice is not turned off) still really frosty..so i am trying the defrost mode...any idea how long i cab let this mode run for? About once a month when the ice maker quit, we were defrosting the ice and frost build up on the bottom of the ice maker. I disassembled the innards and found a terrible design in the ice maker. Of course this is for the very handy person but it has resolved the issue for more than a year now. So the water has no where to go and just freezes up.I am sure I will probably have to repeat this process, time will tell.My shop vac is a Ridgid 16 gallon vac so it has good power.If this helps anyone GREAT! I've had the same problem as everyone else here. I called Samsung & they suggested I unplug the unit & let the whole thing defrost. Does it really stop after five minutes? Samsung is a leading manufacturer of televisions, home theater units and home appliances. I actually added a number of new heat elements to the Fridge coils and the ice maker coils and wired them to the defrost elements. He also told me, since there is no warranty, I'd be better off buying a new unit as the repairs would probably cost me more and I'd still be stuck with the Samsung.We had a local sale at Lowe's and we traded up to a similar Stainless Frigidaire unit and I couldn't be happier. Part number is different from the one in my fridge: mine: DA41-00826A (interestingly, board said "version 1.0", perhaps expecting to have to design future versions? I brought mine from an appliance store and I never thought to buy a warranty due to the fact that my last refrigerator lasted almost twenty years with an ice maker in the door. They are in completely different locations! HUH?Repair tech will be here this week (thank you Lowes) and we are going to make sure that they are in the know about the service hacks that I read about here. The top Ice Maker is the worst design and fails every 3 weeks when it turns into a big ball of frost and ice that will not let cubes drop, then shuts down. I'm not intested in unloading my entire fridge every few months for it to defrost, The fix is easy. My Samsung fridge/freezer had the same issue. I used a blow dryer on it to apply heat to the water line. To date, there has been no further problems, and I will update here with new information. I'll just keep temporarily fixing it until a definitive fix comes out. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. If you have a best buy warranty wait out manufacturer warranty. I love the fridge otherwise, so I'll just some annual preventative maintenance as described here.I hope this helps. These extensions limited any splashing during the refill of water to the ice maker. Could be the fan is broken, not enough defrosting power or not right in time defrost cycle that could lead to blocking of the fan.I live in Argentina, very few refrigerators like this are sold here.Looking at your complaints about Samsung I am expecting a miracle tomorrow when the service man comes. A proposed class action lawsuit filed back in February 2017 alleges these ice makers are defective and have caused substantial (and sometimes costly) problems for consumers.The suit says owners of the affected Samsung fridges have dealt with, among other troubles:Predictably, these issues have caused problems for consumers that rang… Thanks. Every action takes 48 hours. Having to defrost ice bucket, Have already replaced the ice maker & fan/auger assembly. I am having the exact same problem. I sent a link to this thread but they said that "We have thoroughly checked the information and observe no known or reported issues with the unit. They're fine as far as I can tell. Replace the Ice Maker Assembly in all cases." If you have a Samsung refrigerator with the SZAB001TA1 ice maker, you have a problem. Well, after being vigilant with contacting samsung regarding this ongoing issue, my wife finally got a service rep. to come out. Our 18 month old Samsung French door 9070SR model has begun leaking water into the freezer. When I hold down freezer and energy saver it flashes and shows 'off' but I cannot not get menu to select manual defrost. FWIW, I would never EVER purchase a Samsung large appliance. It's because they are made by Electrolux! He ascertain that the freezer was not cooling properly and the refrigerator needed an Evaporator Major repair -- parts compressor, evap assy, dryer. By listening closely we figured the noise had to be from the ice maker as everything else seemed to be fine. ��Also, if you hit cancel to get out of the test screen mode, does the display return to normal then? I wrapped the end of the tube with a plastic tape to extend it an additional 1/8 to 1/4 inch. Good luck all. The "technician" came out on October 14, and stated that the compressor load was hot. This is the worse frig I have ever bought. The fan and rectangular port at the back of the chamber - if that is iced up, then defrosting the main bay will not be long term. Model RF23J9011SG (4-door, black stainless) which is on sale at Costco.com; if I could obtain the manufacturing date of items currently being sold by Costco (and if such a mftrg. number asc20170602002 dated 5 24 17. Greetings --- Did you happen to sneak into my house and take pictures of the inside of my ice marker? We haven't had *any* ice since. Applied film of vasoline to top of ice house where ice maker meets water feed so caulk wouldn't catch and fold over upon insertion of maker into ice house. I wish they have used a simpler menchanical detector like the old days. The drain chute is left justified so today, after de icing again in the last 2 months, I raised the right front foot as much as I could to try and help push water towards the drain. I use my washer about 6 months a year waiting on repairs! The assembly may include multiple parts; refer to your parts diagram for a complete list of parts included. I will do another post on the "proper fix." On my unit it’s the fridge and coolSelect+.Thanks, I found this searching for easy answers to the Ice Maker on our Samsung freezing up and not making ice. clamped a plastic piece to even the bottom surface/edge of water feeding cylinder on premise of spray leaking backwards when filling, which would explain how water was flowing over freon element and into fan chamber. I've been fighting with it for 2 years and I'm about ready to give up. I've got the 23" model. Samsung has not corrected the issue. We love the refrigerator itself. The rubber gasket between the shute on the door and the icemaker deteriorate over time, allowing warmer fridge air to enter the icemaker. ... SZAB002TA2; Compatible Brands. Not to mention he switched out the controller board, and the new board was *significantly* different than the old one. Way too many posts to read. They all fail at about the 1 year mark. Go with the new one. It IS a defective design, period. Won't make anymore ice because it's frozen. How to Troubleshoot the Icemaker on a Samsung Refrigerator RF267AARS. Ice worked fine, but 2-3 days later the fridge fan started to buzz again and then it just stopped making any noise which is when the refrigerator stopped getting cold.I didn't call them back because I figured I would get more of the same type work.This is what I did. Service, Geek Squad, etc., has anyone learned of design/manufacturing changes implemented by Samsung after any certain date/time that have definitively resolved the icemaker problem for all time? I am so frustrated with this. Then I use a steel flex spout funnel and a hair dryer, alternating warm and cool temps, to focus air on the most dense ice freezes and gradually thaw may way to the rectangular circulation vent. 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